At Waydoor, our top priority is your complete satisfaction with every purchase. We understand that circumstances may arise where a return is necessary. Please take a moment to review our straightforward and customer-friendly return policy below. Please note that custom orders have specific guidelines (refer to the Custom Orders section below).

Eligibility: To qualify for a return, the product must be in its original condition and packaging, without any installation, modification, or damage. You are responsible for arranging and covering the return shipping costs. Please include all related parts and assembly instructions, and provide proof of purchase such as a receipt or order number

Timeframe: Customers have a 30-day window from the date of delivery to initiate a return. Unfortunately, we are unable to accept returns beyond this period

Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. Prior to shipping the item back, you must obtain a Return Authorization. Our dedicated team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for the return process

Return Shipping: The customer is responsible for the shipping charges associated with the return. For your peace of mind, we recommend using a shipping method with tracking and insurance. Once we receive the product and verify its eligibility, we will issue a refund to the original payment method. After processing your return, we will promptly send you an email with the refund details

Refund: We will issue a refund for the purchase price of the product, deducting any shipping costs or restocking fees, if applicable. Damages or missing parts identified upon receiving the returned item will be assessed and adjusted accordingly. To ensure a successful refund, please securely and safely package the items. Refunds will be credited to the original payment method within 7 business days of receiving the returned product.

Exclusions

(The following items are not eligible for return):

-Installed, modified, or damaged products

-Custom orders or special orders

-Products not in their original condition or packaging

-Products that exceed the 30-day return window

-Damaged or Defective Products: In the unlikely event that a product is damaged or defective upon delivery, please contact our customer service team immediately. We will work diligently to resolve the issue by providing a replacement or issuing a refund.

Customer Service: Our dedicated customer service team is available to assist you with any questions or concerns. Please feel free to reach out to us via email, phone, or live chat during our business hours.

Custom Orders

Custom orders, including pre-hung doors, finished or unfinished doors, are tailored specifically to your requirements and enter production immediately upon ordering. Consequently, they cannot be canceled, changed, returned, or refunded at any time.

Cancellation

All sales of custom orders, such as pre-hung doors and finished or unfinished doors, are final. However, cancellations for custom orders are accepted within one business day of placing the order.

For non-custom orders, cancellations can be made before the shipping prep stage and are subject to our standard return policy.

A minimum 5% cancellation fee will be applied to cancellations, regardless of the reason. 

If you need to cancel your order, please promptly contact our customer service team.

We are committed to providing exceptional service and ensuring your satisfaction with our products. If you have any questions or concerns, please do not hesitate to reach out to our customer service team for assistance.